Service Agreement

Northbrik Systems Ltd (the “provider”) and your company or organisation (the “client”), for the work we agree in writing. The start date is the date we confirm the engagement, unless we agree otherwise in an order or project brief.

We provide the services described in the project brief, statement of work, or other scope we agree in writing. That usually includes project delivery, communication through the agreed channels, and a sensible level of alignment as the work takes shape.

• Design, build, and delivery work agreed for the project
• Updates and check-ins in line with the engagement (including via the client portal and messaging, where in use)
• Reasonable revision rounds that fit inside the agreed scope, unless we agree something different in writing

Payment is required according to the schedule we agree, usually on invoice. Unless we agree otherwise, work that depends on a deposit or first payment starts once that payment is received. Invoices are payable within the period stated on the invoice. If a payment is late, we may pause work until the account is in good order.

Dates and milestones are plans, not hard guarantees, unless we explicitly agree a fixed date in writing. Delivery depends on timely access, information, and decisions from you. We will communicate clearly if scope or dependencies shift timings.

Changes that stay inside the agreed scope are handled as part of the engagement. If you need something that falls outside that scope, we will agree time and cost before doing the extra work, so there are no surprises.

When you have paid the fees for the work in full, you own the final deliverables we agreed for the project, except for third-party or open components that keep their own licence terms. We may use anonymised, non-confidential experience from the work in our own processes and marketing unless we agree otherwise in writing.

Either party can end the engagement with reasonable notice if we cannot continue. You pay for work already properly performed and for agreed costs up to the end date, and we will help with an orderly handover of materials in line with the project agreement.

Nothing in a fair service relationship limits liability for death, personal injury caused by negligence, fraud, or anything the law does not allow to be limited. Otherwise, the agreement sets sensible limits, including that we are not responsible for indirect or consequential losses, loss of profit, or loss of data beyond what a court would consider reasonable, subject to the full terms in your project contract if one exists.

When you go ahead with an engagement, pay an invoice, or sign an electronic or written agreement, you accept the terms that apply to that work. A checkbox or sign-off in the app may record that consent for the relevant order.